How we collect, use and protect your personal data.
Last updated: March 2026
Version: 1.0
About Us
Pranic Healing Collective (“PHC”, “we”, “us”) is committed to protecting your personal information and handling it responsibly in accordance with UK data protection law.
Pranic Healing Collective acts as the data controller for the personal data you provide to us, meaning we are responsible for how your personal data is used and protected.
We collect and use personal data only where necessary to provide our services related to health and wellbeing (collectively, our “Services”).
Our Services include:
Group and one-to-one Pranic Healing sessions (in person and online)
Courses and workshops
Meditation, mindfulness, and healing events
Community outreach, educational talks, and corporate presentations on Pranic Healing
Books, wellbeing materials/products and Pranic Healing related items
This Privacy Notice explains:
What personal data we collect
How and why we use it
How we keep it secure
Your rights in relation to your personal data
Depending on how you interact with us, we may collect personal data such as:
Name
Email address
Telephone number
Address
Date of birth
Other information that you choose to provide which may directly or indirectly identify you
We process your personal data in accordance with applicable data protection laws and only where we have a valid legal basis to do so (as explained in this notice).
By using our website or Services, you acknowledge that you have read and understood this Privacy Notice.
If you have any questions about this Privacy Notice or how we handle your personal data, you can contact us at welcome@pranichealingcollective.com.
This Privacy Notice applies to all services provided by Pranic Healing Collective, whether delivered online, in person, or through third-party platforms, or in collaboration with third-party suppliers and service providers.
Pranic Healing Collective is responsible for the management and operation of the business.
Business address for correspondence: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, GB
What Information We Collect
You may provide personal information to us when you:
Book a session or attend an event
Register for courses or workshops
Contact us by email, phone, or social media platforms
Join our mailing list
Purchase products
Request healing or guidance
Depending on how you interact with us, this may include:
Name, email address, telephone number, and address
Date of birth (where required, for example for course eligibility)
Booking, appointment, and attendance details
Payment and donation information (processed securely by third-party providers)
Communications, enquiries, and feedback
Dietary requirements (where relevant for events or courses)
Health information (where relevant to provide our services)
We may also collect information relating to your interactions with us, such as service history, enquiries, and customer support communications, in order to manage our relationship with you and provide our services effectively.
We only collect personal data that is relevant and necessary for the purposes described in this Privacy Notice and do not collect excessive or unrelated information.
Where we request personal data, failure to provide it may mean we are unable to provide certain services or fulfil contractual obligations.
You are not under a statutory or contractual obligation to provide personal data to us, however certain information may be required in order for us to provide our services.
Health and Wellbeing Information
In some cases, you may choose to share information about your health or wellbeing to support your healing sessions.
We only collect this type of information where:
You have given your explicit consent
It is necessary to provide our services and appropriate safeguards are in place
You are not required to provide health-related information, and you may withdraw your consent at any time; however, in some cases this may limit the services we are able to offer.
Where we process health-related information, we take additional care to ensure it is handled securely and in accordance with applicable data protection laws.
How Information Is Collected
Most personal data is collected directly from you when you interact with us, including when you complete forms, make bookings, contact us, or participate in our services.
We may also collect limited information automatically when you use our website, as described below and in our Cookies section.
Information Collected Automatically
When you use our website or services, we may automatically collect certain technical and usage information.
This may include:
IP address
Device type and browser information
Pages visited and interactions with our website
Date and time of access
Cookie and device identifiers
This information helps us to:
Understand how our website and services are used
Improve performance and user experience
Maintain the security of our systems
Some of this data may be collected using cookies and similar technologies. For more information, please refer to our Cookies section.
Information Provided About Others
If you provide personal information about another person (for example, when booking on their behalf), you confirm that you have their permission to share that information with us and for it to be used in accordance with this Privacy Notice.
How We Use Your Information
We use your personal data to:
Provide Pranic Healing sessions, courses, and related services
Manage bookings, events, and healing clinics
Process payments and fulfil product orders
Communicate with you, including responding to enquiries
Send updates and marketing communications (where you have given your consent)
Improve and develop our services and user experience
Maintain the security of our systems and prevent fraud or misuse
We process your personal data only where we have a valid legal basis to do so, including:
Your consent (for example, for marketing communications, health-related information, and client consent forms)
The performance of our services (for example, when you book or attend a session, course, or event)
Our legitimate interests (such as managing and improving our services)
Compliance with legal obligations
Further information about the legal basis for specific processing activities is available upon request.
For clarity, where we rely on your consent, you have the right to withdraw it at any time. Where we rely on legitimate interests, you have the right to object to such processing.
We aim to collect only the minimum amount of personal data necessary and to use it only for the purposes for which it was collected.
We may also use information in an aggregated or anonymised form (which does not identify you) to:
Understand how our services are used
Improve the performance and effectiveness of our offerings
Analyse trends and user behaviour
Where such data can be linked to an individual, it is treated as personal data and handled in accordance with this Privacy Notice.
Where we rely on legitimate interests, we ensure that our interests are balanced against your rights and freedoms.
We carry out a balancing test to ensure that our legitimate interests do not override your rights and freedoms.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.
We do not use your personal data for purposes that are incompatible with those described in this Privacy Notice.
We will not process your personal data in a manner that is incompatible with the purposes for which it was originally collected.
Sharing Your Information
We do not sell your personal data.
We may share your personal data with trusted third parties where necessary to operate and deliver our services, including:
Payment providers (e.g. Stripe or similar providers)
Email platforms (e.g. Mailchimp or similar services)
Website and hosting providers (e.g. Squarespace or similar providers)
Online meeting tools (e.g. Zoom or similar platforms)
Social media platforms (e.g. Facebook, Instagram or similar platforms)
Scheduling tools (e.g. Calendly or similar services)
Cloud/storage tools (e.g. Google Drive or similar services)
Messaging platforms (e.g. WhatsApp or similar services)
The Institute of Inner Studies, which is responsible for course certification and issuing participation certificates
Volunteers or Pranic Healing practitioners collaborating with PHC, where necessary to deliver our services
Event venues, where necessary (for example, to manage attendance or communicate dietary requirements). Where required for health, safety, or legal reasons, we may also share limited attendee details with venues
Trusted third-party suppliers, partners, and organizations that collaborate with PHC, when required to support and provide our services
A list of our current key service providers is available upon request.
We may also use trusted third-party service providers to support communication with you and manage our relationship with you (for example, email platforms, messaging services such as WhatsApp, and telephone communications).
We only share personal data where it is necessary for the purposes described in this Privacy Notice.
Some of these providers process personal data on our behalf (as data processors), while others operate independently as separate data controllers and have their own privacy policies.
Where third-party providers act as independent data controllers, they are responsible for their own compliance with data protection laws. We recommend reviewing their privacy policies for further information.
Where third parties act on our behalf as data processors, they are subject to appropriate contractual obligations and are only permitted to process your personal data in accordance with our instructions and applicable data protection laws.
Where we use third-party service providers, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.
We do not share your personal data with third parties for their own marketing purposes unless you have given your explicit consent.
We may also disclose or process personal data where required to comply with legal obligations, law enforcement requests, or legal process, or where necessary to establish, exercise, or defend legal claims.
This may include processing personal data to protect our rights, property, or safety, or the rights, property, or safety of others, prevent fraud or misuse of our services, obtain professional advice, comply with insurance or tax obligations, and manage business risks.
We may also process personal data where necessary to investigate suspected fraud, misuse of our services, or breaches of our terms.
Personal data may also be shared internally within our organisation with authorised team members, practitioners, or instructors where necessary to deliver our services.
With your explicit consent, we may publish testimonials or feedback you provide on our website or in our marketing materials. You can request removal of your testimonial at any time by contacting us.
International Transfers
Some of the service providers we use may store or process your personal data outside the United Kingdom.
For example, we may share your information with the Institute of Inner Studies, which is headquartered in the Philippines, for Pranic Healing course certification purposes.
In addition, if you communicate with us from outside the UK, your information may be transferred across international borders as part of providing our services. In such cases, your personal data will continue to be handled in accordance with this Privacy Notice.
Many of the platforms we use (such as email, payment, and website providers) operate internationally, which means your data may be processed in countries outside the UK or European Economic Area (EEA).
Where your data is transferred internationally, we take appropriate steps to ensure it is protected in line with UK data protection laws. This may include:
Transferring data to countries recognised as providing an adequate level of data protection
Using standard contractual clauses or similar legal safeguards
Working with reputable providers who are committed to protecting personal data
Using recognised transfer mechanisms such as the UK International Data Transfer Agreement (IDTA), the EU Standard Contractual Clauses, or adequacy regulations
We only transfer the minimum amount of personal data necessary and ensure that appropriate safeguards and security measures are in place.
Group Sessions & Communication Platforms
If you take part in group sessions, events, or communicate with us via platforms such as WhatsApp, Zoom, or social media:
Your name and participation may be visible to other participants
Any messages or content you share may be processed by those third-party platforms
These platforms operate under their own privacy policies and practices
We recommend that you avoid sharing sensitive personal or health information in group settings or via messaging platforms unless it is necessary and you are comfortable doing so.
Communications
We may communicate with you directly or through trusted third-party service providers in order to deliver our services and manage our relationship with you.
This may include:
Responding to enquiries
Providing information about bookings, sessions, courses, or events
Sending service-related communications (for example, confirmations or updates)
Sending marketing communications where you have given your consent, or where permitted by law
These communications may be sent via:
Email
Telephone calls
SMS or text messages
Messaging services (such as WhatsApp or similar platforms)
Online platforms (such as Zoom, booking systems, or social media)
Website contact forms
Post (where applicable)
You are not required to consent to marketing communications in order to use our services, and you can update your communication preferences or unsubscribe at any time by contacting us at welcome@pranichealingcollective.com or using the unsubscribe link in our emails.
We will only send you service-related communications where necessary to provide our services to you.
Enquiries and Correspondence
When you contact us (for example by email, contact form, phone, or messaging platforms), we may process and retain the information you provide, including:
Your contact details
The content of your enquiry or communication
Records of our responses
We use this information to:
Respond to your enquiries
Provide support and services
Maintain records of our communications
Manage and improve our relationship with you
Third-Party and Shared Services
Where services are provided jointly with third parties (for example, co-hosted events or courses), we will make it clear at the point of collection:
Who is responsible for your data
How your data will be used
What choices you have regarding your information
Data Provided by Others
If you believe that someone has provided us with your personal data without your consent, please contact us at welcome@pranichealingcollective.com, and we will take appropriate steps to investigate and, where applicable, delete the data.
Data Retention and Security
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Providing our services to you
Complying with legal, regulatory, and accounting obligations
Resolving disputes and enforcing our rights
Maintaining appropriate business and financial records
Retention periods may vary depending on the nature of the data and the purpose for which it is processed. In some cases, we may be required to retain certain information for specific periods in order to comply with legal or regulatory requirements. For example, we may retain financial transaction records for up to 6 years to comply with UK tax, accounting, and legal requirements.
When your personal data is no longer required, we will ensure that it is securely deleted or anonymised.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.
These measures include:
Secure storage systems and restricted access
Use of trusted service providers
Encryption and other appropriate security safeguards where applicable
We take reasonable steps to protect your personal data both during transmission and once it is stored. In the unlikely event of a personal data breach, we will take appropriate steps to investigate, mitigate any impact, and notify affected individuals and regulators where required by law.
We regularly review our data retention practices to ensure that personal data is not kept for longer than necessary.
Where appropriate, we may periodically review our records and contact you to confirm whether you wish to continue receiving communications from us. If we do not hear from you, we may remove your details from our active systems.
If you have any questions about how we store, retain, or protect your personal data, you can contact us at welcome@pranichealingcollective.com
If you become aware of any suspected misuse of your personal data, please contact us immediately at welcome@pranichealingcollective.com.
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you and receive a copy of it
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data (also known as the “right to be forgotten”)
Restrict or object to the processing of your personal data in certain circumstances, including where we rely on legitimate interests
Withdraw your consent at any time, where processing is based on your consent
Request the transfer of your personal data to another organisation, where technically feasible (data portability)
You can exercise any of these rights at any time by contacting us at:
welcome@pranichealingcollective.com
You will not usually have to pay a fee to exercise your rights, although we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded or excessive, in accordance with applicable law.
We may need to request specific information from you to verify your identity before processing your request, to ensure that personal data is not disclosed to unauthorised individuals.
We aim to respond to all valid requests within one month, although this period may be extended where permitted by law (for example, where requests are complex or multiple).
Please note that these rights are not absolute. In some circumstances, we may need to retain or continue processing certain personal data where it is necessary to:
Comply with legal or regulatory obligations
Maintain required business and financial records
Provide services you have requested
Establish, exercise, or defend legal claims
If you are not satisfied with how we handle your request, you also have the right to lodge a complaint with the Information Commissioner’s Office.
If you are located in the European Economic Area (EEA), you may also have the right to lodge a complaint with your local data protection authority.
Marketing
We will only send you marketing communications where:
You have given your consent, or
You are an existing client and we have a legitimate interest in providing you with information about similar services (in line with applicable law)
If you subscribe to our newsletter or email updates, we will process your contact details (such as your email address) for this purpose.
The legal basis for this processing is your consent.
Where required by law, we use a “double opt-in” process to confirm your subscription. This means you may receive an email asking you to verify your request before receiving communications from us.
We keep a record of your subscription and consent (including date, time, and confirmation) for compliance and audit purposes.
We may also collect information about whether emails are opened and links are clicked, in order to improve our communications. Where possible, this information is used in an aggregated and non-identifiable form.
Marketing communications may include updates about our services, events, courses, and related wellbeing offerings.
You are not required to consent to marketing in order to use our services.
You can unsubscribe or withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting us at welcome@pranichealingcollective.com.
Please note that opting out of marketing communications will not affect service-related communications (such as booking confirmations or important updates).
Cookies
We use cookies and similar technologies on our website to:
Ensure the website functions properly
Understand how visitors use our website
Improve our services and user experience
Cookies may collect information such as your IP address, device type, browser settings, pages visited, and how you interact with our website.
We use analytics tools provided by partners such as Google (e.g. Google Analytics) and our website provider (e.g. Squarespace or similar providers) to help us understand website usage and improve performance.
Some cookies are essential for the website to function, while others (such as analytics and marketing cookies) are used only with your consent.
We may also use cookies or similar technologies to support marketing and advertising activities. These may be used to show you relevant content or measure the effectiveness of our communications.
Where cookies involve the processing of personal data, we rely on your consent where required by law.
You can manage or withdraw your cookie preferences at any time through your browser settings or via our website cookie banner.
For more detailed information, please refer to our Cookie Policy [insert link].
You can also control or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies on your device.
Third-Party Websites
Our website or services may contain links to third-party websites, platforms, or applications.
We are not responsible for the privacy practices, content, or security of those third-party services. This Privacy Notice applies only to personal data collected by us through our website and services.
If you access third-party websites or services via links from our website, your use of those services will be subject to their own privacy policies and terms.
We encourage you to read the privacy policies of any third-party websites or services you visit.
Children
Our Services are available for all living beings; however, where services are provided to a child under the age of 16, they must be arranged by and carried out with the consent of a parent or legal guardian.
Our services are not specifically directed at children, and we do not knowingly collect personal data from children without appropriate parental or legal guardian consent.
If you believe that a child under the age of 16 has provided us with personal data without such consent, please contact us so that we can take appropriate action.
Changes to This Notice
We may update this Privacy Notice from time to time to reflect changes in our services, how we process personal data, or legal requirements.
Any updates will be published on this page, and we encourage you to review it periodically.
Where we make significant or material changes to this Privacy Notice, we will take reasonable steps to inform you. This may include providing notice on our website, via WhatsApp, or through other appropriate communication channels. Where appropriate, we will provide notice in advance of the changes taking effect.
Contact
If you have any questions, concerns, or complaints about this Privacy Notice or how we handle your personal data, please contact us:
Email: welcome@pranichealingcollective.com
Business address for correspondence: 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, GB
We will aim to resolve any concerns you may have promptly, fairly, and transparently.
We are officially registered with the Information Commissioner’s Office (ICO). You also have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues. Further information can be found on their website: www.ico.org.uk/concerns or by calling 0303 123 1113.